About The House of Formals

What is The House of Formals?

The House of Formals is a modern formalwear brand offering custom-made and made-to-measure formal clothing.

Instead of asking you to choose from standard sizes, we create your garment according to your measurements, style preferences, fabric selection, and requirements.

We also offer a personalised home experience where our team can assist you with styling, measurements, fabric selection, and fitting.

Why don't you offer standard sizes?

We believe formalwear should fit you, rather than asking you to fit into a standard size.

Every person has different proportions, posture, preferences, and fitting requirements. Our custom-made approach allows us to create a garment specifically around you.

What products do you offer?

Our formalwear collections include:

• Suits

• Tuxedos

• Bandgalas

• Blazers

• Formal Shirts

• Formal Trousers / Pants

Our collection may expand over time as we introduce new styles and categories.

Orders & Appointments

How do I place an order?

You can explore our collection on the website and select the style you are interested in.

Depending on the product and service, you can then book an appointment with our team.

During the appointment, our team can understand your requirements, help you select fabrics and styles, take or confirm your measurements, and guide you through the order.

What is the ₹500 appointment fee?

A ₹500 appointment fee is charged for our personalised appointment service.

The fee is non-refundable, but if you proceed with an order, the ₹500 will be adjusted against the final order amount.

For example, if your order is ₹15,000, you would pay the remaining ₹14,500 after your ₹500 appointment fee has been adjusted.

What happens during a home appointment?

Your appointment is designed to make formalwear easier and more personal.

Depending on your requirements, our team can:

• Understand your occasion and style.

• Help you choose a suitable design.

• Show you fabric options.

• Discuss fitting preferences.

• Take your measurements.

• Help with styling.

• Answer your questions.

• Confirm your order details.

Our goal is to make the experience comfortable and convenient for you.

Do you provide home appointments?

Yes. Our personalised home appointment service is currently available in Pune.

Our team can visit you at your location for consultation, measurements, styling, and other applicable services.

Can I visit your location instead?

You can contact our team to discuss the available appointment options.

The House of Formals
Building 6, Floor 1,
Sinchan Nagar, Range Hill,
Pune – 411020, Maharashtra, India

Payment

Do I have to pay the full amount before my garment is made?

Yes.

Once your design, fabric, measurements, and other details are confirmed, full payment is required before we begin the craftsmanship process.

We begin preparing your garment only after receiving the complete payment.

Can I cancel my order after craftsmanship has started?

Since your garment is custom-made specifically for you, an order cannot normally be cancelled after craftsmanship has started due to a change of mind or personal preference.

If you have a concern about your order, please contact our team as soon as possible.

Delivery

How long does my order take?

A custom-made order generally takes approximately 12–18 days from order confirmation to final delivery.

This time allows us to complete the craftsmanship, finishing, quality checks, fitting, and any required adjustments.

Why does my order take 12–18 days?

We don't simply pick a standard-size garment from a rack and send it to you.

Your garment goes through a personalised process involving measurements, fabric preparation, cutting, stitching, finishing, quality checking, and potentially a personal fitting.

Good craftsmanship takes time.

Can you visit me before final delivery?

Depending on your order and location, our team may arrange a personal fitting before final delivery.

You can wear the garment, check the fit, and let us know if an eligible adjustment is required.

Our aim is to make the garment feel right before the final delivery.

Will I receive an order update?

Yes. Our team may contact you through WhatsApp, phone, or email regarding your order, fitting, production, and delivery.

Alterations

What if my garment needs an alteration?

Don't worry.

You can contact us within 30 days from the date of delivery for an eligible alteration.

We want you to feel comfortable and confident in your garment, so our team will guide you through the process.

Are alterations free?

Eligible alterations requested within the first 30 days from delivery are provided free of charge, subject to our alteration guidelines.

After 30 days, alterations are available at applicable charges.

What are your alteration charges after 30 days?

Our current charges are:

• Minor Alteration: ₹500 per garment

• Collar, Cuff or Placket Replacement: ₹700 per shirt

• Monogramming – Add: ₹300

• Monogramming – Remove: ₹700

• Button Replacement: ₹300 per shirt

Returns, Exchanges & Refunds

Can I return my custom-made garment if I change my mind?

No.

Because your garment is made specifically according to your requirements, we do not accept returns because of a change of mind, personal preference, style preference, or other reasons unrelated to a manufacturing defect.

Can I exchange my garment?

Exchanges are only applicable if a manufacturing defect is confirmed by The House of Formals.

We do not provide exchanges because of a change of mind, personal preference, or fitting preference unrelated to a manufacturing defect.

Can I get a refund?

A refund is available when a manufacturing defect is confirmed by The House of Formals, subject to our policy.

Refunds are not provided simply because you change your mind or do not like the style, fabric, or fit preference you selected.

What if there is a manufacturing defect?

Please contact us within 30 days of delivery.

Our team will review the issue. If the issue is confirmed as a manufacturing defect, you may be eligible for an exchange or refund according to our Alteration, Return & Exchange Policy.

What are the requirements for an alteration, return or defect request?

Please make sure the garment:

• Is unused and unwashed.

• Is in its original condition.

• Has all original tags intact.

• Has not been altered by another tailor or service provider.

Contact & Support

How can I contact The House of Formals?

You can contact us through:

Email: contact@thehouseofformals.com
Phone / WhatsApp: +91 62066 47727
Instagram: @thehouseofformals.india

You can also send us a message through our social media pages.

What information should I provide when contacting you about an order?

For faster assistance, please provide:

• Your Order ID

• Your Name

• Details of your question or issue

• Photos or videos, if relevant

This helps our team understand your request and assist you faster.

What are your customer support hours?

We are available every day from 9:00 AM to 10:00 PM, including weekends.

Corporate & Business Enquiries

Do you take corporate orders?

Yes.

We welcome enquiries for corporate formalwear, executive wardrobes, team requirements, events, and other bulk orders.

Please contact us with your requirements and our team will get in touch with you.

Can I contact you for a job opportunity?

Absolutely.

If you are interested in working with The House of Formals, you can contact us with your details and tell us about the role or opportunity you are interested in.

Can I contact you for a partnership?

Yes.

We are open to relevant partnerships with tailors, stylists, manufacturers, fabric suppliers, businesses, and other service providers.

Please reach out to us with your proposal.

Still Have a Question?

We are always happy to help.

Whether you are looking for your first suit, preparing for an important occasion, planning your corporate wardrobe, or simply want to understand how our process works, our team is just a message away.

The House of Formals

Built For Leaders.

Email: contact@thehouseofformals.com
WhatsApp: +91 62066 47727
Available: 9 AM – 10 PM, Every Day