Last Updated: September 2026

Welcome to The House of Formals.

By using our website, booking an appointment, or placing an order with us, you agree to the following Terms & Conditions. We have kept them simple so you know exactly how our service works.

1. Custom-Made Orders

At The House of Formals, our garments are made specially for you based on your selected:

• Style

• Fabric

• Colour

• Measurements

• Fit preferences

• Other customisation requirements

Your garment is not picked from standard-size stock. Our team and craftsmen prepare it specifically according to your requirements.

Because of this, please carefully review your selections and measurements before confirming your order.

2. Appointment Fee

For our personalised home appointment service, an appointment fee of ₹500 is applicable.

The appointment fee is:

• Non-refundable

• Adjusted against the final payment of your order when you proceed with your purchase.

For example, if your final order value is ₹15,000 and you have already paid ₹500 as the appointment fee, the remaining amount payable will be ₹14,500.

If you decide not to proceed with an order after the appointment, the ₹500 appointment fee will not be refunded.

3. Full Payment Before Craftsmanship Begins

Once your order, measurements, fabric and other details are confirmed, full payment is required before we begin the craftsmanship process.

We begin cutting, stitching and preparing your garment only after receiving the complete payment.

Once craftsmanship has started, the order cannot be cancelled due to a change of mind or change in personal preference.

4. Order Confirmation

Before we begin making your garment, we may confirm important details such as:

• Measurements

• Fabric

• Colour

• Style

• Design

• Customisations

• Final order value

Once these details are confirmed and payment is completed, the order will move into production.

5. Delivery Timeline

Our garments are custom-made and require time for careful craftsmanship, finishing, quality checking and, where applicable, fitting.

The usual delivery timeline is approximately 12–18 days from order confirmation.

In some cases, the timeline may vary depending on the garment, fabric availability, customisation, fitting requirements, or other circumstances.

We will keep you informed about your order throughout the process.

6. Personal Fitting

Depending on your order and location, our team may arrange a personal fitting before final delivery.

This allows you to wear the garment and check the fit.

If an eligible adjustment is required, we may make the necessary alteration before the final delivery.

Our goal is to make sure your garment feels comfortable and fits you as intended.

7. 30-Day Alteration Policy

We provide a 30-day alteration window from the date of delivery.

If your garment requires an eligible alteration during this period, you can contact us and our team will guide you through the process.

The garment must:

• Be unused and unwashed.

• Be in its original condition.

• Have all original tags intact.

• Not have been altered by another tailor or service provider.

After 30 days, alterations may still be available at applicable charges.

Please refer to our Alteration, Return & Exchange Policy for the applicable alteration charges.

8. Returns, Exchanges & Refunds

Because our garments are custom-made and personalised for you, we do not accept returns or exchanges due to:

• Change of mind.

• Change in personal preference.

• Change of style or fabric preference.

• Fit preferences unrelated to a manufacturing defect.

• Any other reason unrelated to a manufacturing defect.

If a manufacturing defect is confirmed by The House of Formals, you may be eligible for an exchange or refund, subject to our Alteration, Return & Exchange Policy.

Please refer to our Alteration, Return & Exchange Policy for complete details.

9. Customer-Provided Measurements

If measurements are provided or confirmed by the customer, the customer is responsible for ensuring that the information provided is accurate.

If you are unsure about your measurements, we recommend using our measurement or fitting service where available.

Changes in body measurements after the order has been confirmed are not considered a manufacturing defect.

10. Changes to an Order

Once craftsmanship has started, changes to the following may not be possible:

• Fabric

• Colour

• Style

• Design

• Measurements

• Customisations

If a change is requested before craftsmanship begins, we will try our best to accommodate it where possible.

Additional charges may apply for certain changes.

11. Product Appearance

We make every effort to represent our fabrics and colours accurately on our website.

However, colours may appear slightly different depending on your device screen, lighting, photography, or the natural characteristics of the fabric.

Minor variations in fabric texture, colour, or appearance may occur and do not necessarily indicate a defect.

12. Communication

We may contact you through:

• Phone

• WhatsApp

• Email

• SMS

• Social media or other communication channels

This may be for order updates, appointment confirmation, measurements, fitting, delivery, customer support, or other service-related communication.

13. Changes to These Terms

We may update these Terms & Conditions from time to time as our services or policies change.

The latest version will always be available on our website.

Need Help?

If you have any questions about your order, appointment, payment, measurements, alterations, or any of our services, please contact us.

The House of Formals

Email: contact@thehouseofformals.com
Phone / WhatsApp: +91 62066 47727

Business Hours:
9:00 AM – 10:00 PM
Monday – Sunday

Address:
Building 6, Floor 1,
Sinchan Nagar, Range Hill,
Pune – 411020, Maharashtra, India

Made For You. Crafted With Care.

At The House of Formals, we believe that formalwear should be personal.

Every order receives our time, attention and craftsmanship — because you deserve a garment made around you, not a standard size made for everyone.