Last Updated: September 2026

At The House of Formals, your privacy is important to us. We want you to feel comfortable and confident when you shop with us or use our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

By using our website, placing an order, booking an appointment, or contacting us, you agree to the practices described below.

1. Information We Collect

When you use our website or services, we may collect information such as:

Personal Information

• Your name

• Phone number

• Email address

• Billing and delivery address

• Shipping details

Order Information

When you place an order, we may collect:

• Products you purchase

• Order number

• Payment and transaction details

• Delivery information

• Your preferences related to the order

Measurements & Customisation Information

For our custom and made-to-measure services, we may collect information such as:

• Body measurements

• Garment size

• Fit preferences

• Style preferences

• Fabric and colour preferences

• Other information required to make your garment

This information is used only to provide our tailoring and customisation services.

Appointment Information

If you book a home appointment with us, we may collect:

• Your name

• Phone number

• Appointment date and time

• Appointment location

• Style or tailoring requirements

• Other information required to provide the appointment service

Website Information

When you visit our website, certain technical information may also be collected automatically, such as:

• IP address

• Device type

• Browser type

• Pages you visit

• Website activity

• Cookies and similar technologies

2. How We Use Your Information

We use your information to provide and improve our services.

This may include:

• Processing and delivering your orders.

• Confirming your orders and payments.

• Arranging home appointments.

• Providing tailoring and alteration services.

• Using your measurements to prepare your garments.

• Communicating with you about your order.

• Answering your questions and providing customer support.

• Processing eligible refunds or manufacturing-defect claims.

• Improving our website, products, and services.

• Sending updates, offers, or marketing communications where permitted.

• Preventing fraud, misuse, or unauthorised activity.

• Complying with applicable legal requirements.

We do not collect personal information simply for the sake of collecting it. We use information when it is needed to provide our services or improve your experience with The House of Formals.

3. Payments

Payments made through our website are processed through our payment gateway or other authorised payment service providers.

The House of Formals does not normally store your complete debit card, credit card, UPI, or banking credentials on our own systems.

Payment information may be processed and handled by the payment service provider according to its own privacy and security policies.

4. Sharing Your Information

We do not sell or rent your personal information to other companies.

We may share necessary information with trusted service providers when it is required to provide our services.

For example, information may be shared with:

• Payment service providers.

• Delivery and logistics partners.

• Tailoring or manufacturing partners involved in fulfilling your order.

• Appointment or service partners.

• Website and technology service providers.

• Customer-support service providers.

We only share information that is reasonably necessary for the service being provided.

We may also share information where required by law or by a valid legal or government request.

5. Your Measurements

Your measurements are important for our made-to-measure service.

We use your measurements to prepare garments according to your requirements.

We treat your measurement information as confidential and use it primarily for providing our tailoring and related services.

If you have questions about how your measurements are used, you can contact us at:

contact@thehouseofformals.com

6. WhatsApp, Phone & Social Media

You may contact us through WhatsApp, phone, Instagram, or other social media platforms.

When you contact us through these platforms, the information you provide may also be processed according to the privacy policies of those platforms.

We may use the information you provide to respond to your enquiry, assist with your order, arrange an appointment, or provide customer support.

7. Cookies

Our website may use cookies and similar technologies to help the website work properly and to understand how visitors use our website.

Cookies may help us:

• Remember certain preferences.

• Keep your shopping experience working properly.

• Understand website traffic.

• Improve website performance.

• Provide relevant marketing where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

8. Marketing Communications

With your permission or where permitted by applicable law, we may contact you about:

• New collections

• Special offers

• Styling updates

• New services

• Appointment information

• Other updates from The House of Formals

You can choose to stop receiving promotional communications from us at any time by contacting us or using the unsubscribe option where available.

Please note that you may still receive important service-related messages, such as order confirmations, delivery updates, or appointment information.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of storing or transferring information over the internet can be guaranteed to be completely secure.

If we become aware of a security issue affecting your personal information, we will take appropriate steps as required by applicable law.

10. How Long We Keep Your Information

We keep your information only for as long as it is reasonably necessary for:

• Providing our services.

• Managing your orders and appointments.

• Maintaining business and financial records.

• Handling customer-service requests.

• Meeting legal, accounting, or regulatory requirements.

• Resolving disputes or preventing fraud.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

11. Your Choices

You may contact us if you want to:

• Ask what personal information we hold about you.

• Request correction of inaccurate information.

• Ask questions about how your information is being used.

• Withdraw your consent where applicable.

• Request deletion of information where permitted by applicable law.

• Stop receiving promotional communications.

Some information may need to be retained where we are legally required to do so or where it is necessary for legitimate business purposes.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms, payment services, or other websites.

If you visit another website through one of these links, that website will have its own privacy policy.

We are not responsible for the privacy practices of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, website, or legal requirements change.

When we make an important change, we may update the "Last Updated" date at the top of this page.

We encourage you to review this page occasionally to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

The House of Formals

Building 6, Floor 1,
Sinchan Nagar, Range Hill,
Pune – 411020, Maharashtra, India

Email: contact@thehouseofformals.com
Phone / WhatsApp: +91 62066 47727

Business Hours:
9:00 AM – 10:00 PM
Monday – Sunday

Instagram: @thehouseofformals.india

Your Privacy Matters to Us

At The House of Formals, we believe that a premium experience should also be a trustworthy one.

We respect your information and use it responsibly to provide you with a more personalised, seamless, and reliable experience.